Study Modules for Certification Exam


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The NAHUC Certification Exam is composed of questions from the following four content areas. I . Order Management (17%), II. Coordination of Health Unit Equipment, and Technical Procedures (41%), III. Communication/Customer Service (28%) and IV. Professional Development (14%)

Exam Content Category I. C. Requests
• Order Management: Requests Article and Quiz

Exam Content Category II. G. Safety and Security
• Infection Control and Prevention Trends Article and Quiz

Exam Content Category III. B. Customer Service
• HCAHPS Article and Quiz and

  • Greetings Article and Quiz

Exam Content Category IV. B. Professional Development
• Prepare for the Exam: Pursue and Maintain Certification

The percentage of questions on the examination from each of the four major content areas appears in parentheses. There are ten multiple-choice questions included in each module. We encourage you to answer the questions without looking at the answers provided. After answering the questions, you may correct your work with the answer sheet provided. Content and rationales for the correct answer are included to assist with your understanding.

Additional information

Member Status

Current NAHUC Member, Non-member


Individual Use, Multiple or Group Use


Requests (Order Mgt Category), Infection Control (Coord of Health Unit Category), HCAHPS (Customer Service Category), Greetings (Customer Service Category), Pursue & Maintain Certification (Prof Dev Category)


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